+27 82 755 0246 info@islandviewtours.co.za

Terms & Conditions

 

Thank you for choosing Island View Tours (Pty) Ltd as your preferred Tour Operator. Island View Tours remain committed to delivering experiences of superior quality and exceptional service.

By making a booking with us, you acknowledge that you have read, understood and agree to the below terms and conditions.

TERMS AND CONDITIONS

1. Island View Tours (Pty) Ltd acts as a tour operator and agent for various third-party suppliers, including, but not limited to hotels, tour operators, activity suppliers.

2. Although every effort is taken by Island View Tours (Pty) Ltd, its personnel, third-party suppliers and/or agents to provide the most exceptional service, Island View Tours (Pty) Ltd, its personnel, third-party suppliers and/or agents shall not be held liable for any loss or damages, whether to property or persons, irrespective of how such loss or damage has arisen. By reading these terms and conditions, the client acknowledges that he/she has been adequately informed of the risks involved and indemnifies Island View Tours (Pty) Ltd, against any such claim.

3. All bookings are confirmed upon payment of a deposit and signature of our booking form. Island View Tours (Pty) Ltd reserves the right to cancel a booking should the required deposit and booking form not be received.

4. Island View Tours (Pty) Ltd reserves the right to cancel or alter all tours, itineraries, travel arrangements, hotel accommodation or the like, at any time and for whatsoever reason, without prior notice. Island View Tours shall not be liable for any loss or damage associated with such alteration or cancellation, howsoever arising. However, we endeavor to inform all our clients of any such alterations and/or cancellations prior to departure, whenever possible.

5. All alterations and/or cancellations at the request of the client, may be subject to certain administrative charges and/or cancellation fees. Should Island View Tours (Pty) Ltd act as agent for any third-party supplier, additional administrative charges and/or cancellation fees by such third-party suppliers may apply, which shall be payable to Island View Tours (Pty) Ltd directly.

6. Kindly note that all alterations and/or cancellations will only be considered if in writing. Any on-route alterations or cancellations must be made with Island View Tours (Pty) Ltd directly.

7. Should you choose to cancel your booking, the following cancellation fees will apply, if:
a. thirty (30) days or more prior to the date scheduled, the cancellation fee will be equal to 25% of the booking value.
b. twenty-one (21) days or more prior to the date scheduled, the cancellation fee will be equal to 50% of the booking value.
c. eight (8) days or more prior to the date scheduled, the cancellation fee will be equal to 75% of the booking value.
d. 7 days or less prior to the date scheduled, the cancellation fee will be equal to 100% of the booking value.

8. No refunds will be considered for “no-shows”, unused services or any portion thereof, irrespective of whether they form part of the basic tour price or whether they are in respect of a pre-booked arrangement.

9. We strongly recommend that all our clients insure themselves against cancellation, medical expenses, personal accident, loss or damage to personal property.

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